If the product is defective, then see manufacturer warranty list for return instructions.

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I received a package that was damaged in transit. What should I do?

You should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number.  We can not accept merchandise damaged in transit.  All claims must be filed with the carrier.

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 My order appears to be lost in transit. What should I do?

 A claim will be filed for the lost package. You should contact TentsBagsnCampgear.com, and we will file a claim with the package carrier (UPS, FedEx, RPS, or USPS). These claims can take upwards of 30 days. If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package 

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I have not received product and want to cancel the order. What do I do?

Only orders that have not yet been shipped or are not in process can be canceled. Notify TentsBagsnCampgear.com via telephone to cancel the order. It is important to notify us immediately if you want to cancel an order, as most orders ship same-day. Call 800-297-1166. if the order has been shipped, then you will need to follow the normal returns process below  

All orders are recorded and tracked online.  When orders are shipped E-mails are sent to customers. 

 For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.  No return can be processed by out warehouse without this authorization number. 800-297-1166 if it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:

If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly.  All returns for refund paid by credit card will receive a credit to the credit card. Any questions concerning an exchange/refund should be directed to our customer service department at 800-297-1166.  If merchandise you receive is defective, call our customer service department for instructions. For a prompt exchange/refund, return all merchandise to Green supply at:

Fulfillment Center
Attn: RA# *
3059 Audrain Road 581
Vandalia, MO 63382 Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the packaging*
- Ship it via a traceable method (UPS, FedEx, USPS w/package tracking) 

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I placed an order, but was shipped the incorrect item. What do I do?

For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.  No return can be processed by our warehouse without this authorization number. 800-297-1166.  If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:

• Return in original packaging
• Return to address listed below within (30) days
• Copy of invoice enclosed with merchandise
• Enclose a brief letter of explanation
• All returns must be prepaid; No COD's accepted

Return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight to our warehouse group. This will be done at the warehouse group discretion. If the order was shipped ground, and the end user decides to overnight the package to us to get it here faster, they will do that at their own expense. Once the incorrect item is received back, our Green Supply will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item's purchase price should it not get returned.  Please advise us when you call to get the Return Authorization No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.  If a customer wishes to ship an item via an express method, it will be done at the customer's expense.   Please ship the incorrect item back to Green Supply at:

 Fulfillment Center
Attn: RA# *
3059 Audrain Road 581
Vandalia, MO 63382 Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the packaging*
- Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)

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What is "New" condition?

All products returned must be in new, unopened condition if it is being returned to TentsBagsnCampgear.com

Examples of new, unopened products:

• A piece of clothing that still has the tags attached and/or has not been worn
• A shotgun that has not yet been pieced together
• A tree stand that has not been assembled

Examples of products that TentsBagsnCampgear.com will refuse:

• A boot with mud on it (has been worn outside)
• A riflescope that has been mounted to a firearm
• A Leupold optic without the shrink-wrap around the original box
• Any bubble-packed item that has been opened

Refused items will be shipped directly back to the customer, and will not be credited.  The customer will also absorb the return freight costs.  For this reason, it is important to understand the condition of your products before requesting a return from TentsBagsnCampgear.com. 

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What is an address correction and why am I being charged for it?

Occasionally, TentsBagsnCampgear will be billed for an address correction.  UPS charges $5.00, (or $10.00 for express packages), if the address given by you is not exactly correct. This amount will be billed to you as needed.  

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